Frequently Asked Questions
Where is the Community of Hope Health Clinic located?
The Community of Hope Health Clinic is located inside the Shelby County Department of Health Building in Pelham, which is located off the Helena Pelham Exit 242.
When is your clinic open?
We have clinic on Mondays and Tuesdays from 8 am.-1 p.m. and Thursdays from 5-8:30 p.m.
We do not take walk-ins.
If you are a prospective patient, you must come to our weekly intake on Thursdays from 10 a.m.-12 p.m.
What types of services does the Community of Hope Health Clinic provide?
The Community of Hope Health Clinic provides non-emergent services to the uninsured in Shelby County, Alabama. We do not provide Vision, Dental, OBGYN, Mental Health, or any other specialty medical care at the Community of Hope Health Clinic.
How will I know if I qualify?
You must meet certain qualifications for residency, income, and types of care needed. If you are unsure, you may fill out an application with us at our weekly intake, which occurs every Thursday from 10 a.m.-12:30 p.m. in the Community Room at the Shelby County Health Department.
Are there age requirements to be seen at the Community of Hope Health Clinic?
The Community of Hope Health Clinic sees adults between the ages of 19-64, are residents of Shelby County, and do not have benefits through any health insurance or government plan.
Do I need to be a resident of Shelby County to be seen at the clinic?
Yes. Our intake for new patients is held on Thursday mornings from 10 a.m.-12:30 p.m. In order to qualify for our clinic, you must have valid proof of residency with your address on it.
I am on Medicaid/Medicare/VA benefits. Do I qualify to be seen at the Community of Hope Health Clinic?
Unfortunately, the answer is no. You cannot have any of those benefits and be seen at the Community of Hope. If you are enrolled in Plan First Medicaid, you will need to contact our office, because you may still qualify.
I am on foodstamps. Do I qualify?
Yes, if you are on foodstamps, you automatically qualify to be seen at the Community of Hope Clinic as long as you are not enrolled with any other type of benefit program.
I’ve missed two appointments. When can I be seen again?
If you miss two appointments and do not call to cancel or reschedule, you will not be eligible to be seen at the clinic for six months. If you need to cancel or reschedule, we ask that you do your best to give us 24-hour notice.
Does the Community of Hope Health Clinic write prescriptions for narcotics/controlled substances?
As a rule, the clinic physicians do not prescribe any narcotic/controlled substance medication to patients seen at the clinic.